Refund and cancellation policy

How cancelling a Kaam360 subscription works and when you can get your money back.

1. Who you pay

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. Free trial

Every new workspace starts with a 14-day free trial. No card is needed and nothing is charged during the trial. If you do not choose a package, the trial simply ends.

3. Cancelling

You can cancel your subscription at any time under Settings, Billing, with Manage card, invoices or cancel. Your workspace stays fully usable until the end of the period you have already paid for, and you are not charged again. You can export your information before and after you cancel.

4. Refunds

If you are not happy, ask for a refund within 14 days of a payment (the first one or a renewal) and you get that payment back in full. After 14 days, payments for the current period are not refunded, unless the law where you live says otherwise. Removing users or switching to a smaller package takes effect from the next billing period.

5. How to ask for a refund

Use the link in your Paddle receipt email, or go to paddle.net and find your order. You can also email us at support@kaam360.com and we will arrange it with Paddle. The money goes back to the card or account you paid with, usually within 5 to 10 working days.

6. Your legal rights

This policy does not take away any right you have under the consumer law of your country, such as the right of consumers in the European Union and the United Kingdom to cancel within 14 days.